Dhs@20: Jim Williams On 20 Years Of Dhs

The U.S. Visits program, established in 2003, aimed to biometrically collect data from foreign visitors entering U.S. ports of entry. But it wasn't just about collecting data, it was about showing the world that the United States remained a welcoming nation. Jim Williams, former director of U.S. Visits, shares his experience and highlights the collaborative effort and unity that made the program successful.

A Surprise Call and a Rapid Transition

Williams recounts his unexpected call from ASA Hutchinson, who asked him to report to the Department of Homeland Security (DHS) the following day. Leaving his position at the Internal Revenue Service (IRS) behind, Williams quickly became part of the DHS team. He reflects on the fact that many others also joined DHS rapidly after its establishment, excited to be part of something big.

Collaborating with Experts and Navigating High Expectations

In the U.S. Visits program, Williams relied on the knowledge and expertise of his colleagues. People like Patty Coxwell played a crucial role in ensuring accuracy and detail in presentations. The pressure and expectations surrounding the program were high, with former DHS Secretary Tom Ridge seeing it as integral to the future of the department. Williams emphasizes the importance of cooperation not only within DHS but also with other government agencies like the Departments of State, Commerce, Transportation, and Defense.

Overcoming Internal Resistance and Global Reluctance

Establishing DHS meant bringing together many organizations that initially resisted joining the department. Williams acknowledges the internal rivalries but highlights the support he received from within DHS and from divisions like Privacy, Civil Rights, and Civil Liberties. However, the resistance was not limited to internal challenges. Initially, countries like Mexico were opposed to the U.S. Visits program, but eventually embraced it. Even in Japan, officials compared it to General MacArthur's fingerprinting after World War II, but eventually adopted the program.

Reflecting on Challenges and Successes

Looking back on his time at U.S. Visits, Williams reflects on both the challenges and successes of the program. The collaborative and cooperative efforts required to make it a reality were immense. The support he received from individuals like ASA Hutchinson, Robert Bonner, and Mara Hardy were crucial to its success. Williams also highlights the importance of collaboration between CBP, ICE, USCIS, and other departments within DHS. It is clear that the unity and teamwork among all these individuals and agencies were key ingredients in the program's achievements.

Conclusion: A Lasting Impact and Ongoing Challenges

The U.S. Visits program left a lasting impact on those who were involved in its development and implementation. Williams expresses his pride in the work done under U.S. Visits and the mission of DHS. The dedication and commitment to preventing another 9/11 are evident in the passion exhibited by those associated with the department. However, there are still ongoing challenges that need to be addressed. Williams acknowledges the need for a common infrastructure to connect databases and departments within DHS, as well as with other departments. This would enable better information sharing and coordination, ensuring that future security threats are prevented. Operational excellence and support for frontline personnel are also vital for the future success of DHS. Addressing these issues will not only maintain high morale among staff but also ensure effective operations in the face of evolving security needs.

In the end, the collective effort, collaboration, and determination exhibited by individuals like Jim Williams and the teams involved in U.S. Visits demonstrate the power of unity and partnership in tackling challenges and achieving success. It serves as a reminder that when different specialized teams come together, great things can happen.